Infrastructure Upgrades Roadmap

By | CloudSingularity, Datacentre | No Comments

We are exited to share our roadmap for new upgrades across our entire infrastructure. These will take place over the next 3 to 4 weeks. These upgrades will help us deliver new solutions and make existing ones faster and more resilient. Check back to this post later for updates.

Phase 1 (planned mid April, 2017) – Completed

  • replacement of switch modules in our BladeCenter Chassis to dedicated pass-thru modules
  • upgrade of our current Cisco out-of-band management switch to Juniper EX series

Phase 2 (planned end of April, 2017) – In-Progress 60% complete

  • upgrade of existing Juniper EX series core switches to Juniper QFX5100 core switches across our YVR1 datacentre and Harbour Centre point of presence (PoP)

Phase 3 (planned  June, 2017)

  • upgrade of Fortinet FortiGate appliance with new higher performance 800 series FortiGate’s

Phase 4 (planned July, 2017)

  • upgrade to Juniper vMX core routing

Existing customers rest assured we will do everything we can to minimize the impact on any existing services which may be affected.

This post will be continuously updated as we progress through the roadmap. For current maintenance notifications please visit and subscribe to our status page located at http://status.cloudsingularity.net

Post-Mortem on Tuesday Evenings Network Incident

By | CloudSingularity, Datacentre | No Comments

We would like to share some details on the incident that occurred yesterday evening at our Vancouver Datacentre YVR1.

At approximately 21:00 PST on Monday, August 15th there was a brief 4 minute spike in traffic that caused some packet loss.

On Tuesday, August 16th between 16:30 and 18:00 PST we detected intermittent packet loss until around 18:00 where there was a complete loss in traffic.

Traffic GraphWe have concluded both incidents were related to a Distributed Denial of Service (DDoS) attack. Tuesday’s attack was a larger scale DDoS attack at over 3Gbps/300Kpps. The attack saturated our port which resulted in dropped traffic. We worked with our upstream providers to mitigate the attack by null-routing the IP being attacked. At around 18:24 after the null-route, all traffic resumed to normal.

We understand how critical it is to our customers that the network is up 100% of the time. This was unfortunately something out of our control, as is the nature of DDoS attacks. We strive to minimize disruptions and outages regardless of the source of the issue; and promise to remain transparent on these kind of attacks and incidents of any nature. Finally, as we continuously make improvements to the network we will eventually be able to absorb these type of attacks without incident.

Announcing a new remote support tool

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Over the next few days we will be launching a brand new remote support tool. This new platform is powered by Bomgar, the #1 in Enterprise Remote Support in the industry.

We believe in using the best no matter what size organization we are supporting, This new platform will allow us to provide a more streamlined and efficient remote support experience.

Check out some of the new features below:

Security

Of course one of the most important aspects is security. Our new platform has a myriad of security features and functionalities. Such as escorted access, per application access, session recordings, audit trails and remote access without opening any ports!

File Transfer

Transfer files between remote computers, tablets or smartphones during remote support sessions. We can send files directly to you instead of having you to find and download them.

Mobile Devices

Multiple platform mobile device remote support, including Android and iOS smartphones and tablets. We can see what you see, instead of having to explain everything.

Live chat

A built in chat client let’s you communicate with us while in a support session.

Annotations

Annotations let us virtually mark up and highlight your screen.

Support Button

A simple shortcut can be placed on your computer or mobile device that will open a support session at a click of the “button”.

We are opening our second datacentre!

By | Datacentre, News | No Comments

It’s official, we are expanding with a second datacentre (dubbed, YVR2) to open early next year! The facility will be located in Coquitlam, BC, a great DR location from our current facility. This facility is a little smaller than our current datacentre in Burnaby but we will be offering a wide range of services from it, including:

  • 1U, 2U, 1/8 rack, 1/4 rack, 1/2 rack and full private rack colocation
  • bare metal dedicated servers
  • our full line up of cloud solutions
  • meeting room, A/V conferencing, work space and kitchen amenities

The best part is we will have our own dedicated fibre connection between both sites, you can expect sub 1ms latency between the sites…imagine the possibilities!

As a special promotion, any 1/8 rack or larger colocation plans can split their space across either facility! For example on a 1/8 rack plan, which is 6U’s:

  • 2x 2U servers in YVR1, Burnaby
  • 2x 1U servers in YVR2, Coquitlam

Wait! There’s more, you have the option to get a dedicated private layer 2 VLAN connecting equipment at both sites together. This means communication between both sites won’t have to go over the public internet.

Burnaby HQ Address Change

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We are finally making the final transition for our Canadian HQ to move offices to what was once our branch office and NOC. Our previous HQ was just a couple blocks away from our new location and we didn’t see the need to keep both. So effective immediately we will be closing down our old office at 4720 Kingsway. Our new HQ and NOC will be at 4501 Kingsway. For any snail mail correspondence or if you are coming to visit, please come by our new HQ. We will be keeping our old office open for a couple more months while we notify everyone of our change of address.

PS. don’t worry, we have coffee at our new office too. Come on by,  grab a cup and say hello!

Chat widget offline

By | Updates | No Comments

We are encountering some glitches with our chat widget.  If you have sent us messages over the past 24 hours we received them, however the replies we sent didn’t go through to you. Please follow up and send us an email instead.

Spacekraft Members IT Offers

By | Partners, Specials | No Comments

We have partnered with Spacekraft, a brand new coworking space in Burnaby, to offer our broad range of IT solutions at some amazing rates. Check them out below and get started today!

 Web Hosting

Free during exclusive beta period, pricing to be announced.

Cloud Storage

Secure, Encrypted Storage for your team. First 60 days free. Starts at $10/user/month for 100 GB. Usually 30 days and $15/user/month.

 Voice Service

Unlimited US/Canada calling with tons of calling features from $35/month in a bundle. Usually $47.50/month.

Software

Discounted software licenses from Adobe, Microsoft and more!

Email

First 30 days free then $5/user/month.

Docker Containers

Free during exclusive beta period, pricing to be announced.

Colocation

First 60 days free, then 10% off regular monthly rate. Usually only 30 days free.

Bare Metal Servers

First 60 days free, then 15% off regular monthly rate. Usually only 30 days free.

 Cloud Servers

Free during exclusive beta period, pricing to be announced.

Consulting & Support

Discounted rates on our IT consulting and support.

Read More

Blog is back!

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After way too long, we have brought back our blog! We will try and continually post updates on what’s new that we are working on and much more. Stay tuned for more updates!

On a related note, our site is still under construction.  We are adding new content everyday and posting existing content we haven’t had a chance to put up yet.