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News

Announcing a new remote support tool

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Over the next few days we will be launching a brand new remote support tool. This new platform is powered by Bomgar, the #1 in Enterprise Remote Support in the industry.

We believe in using the best no matter what size organization we are supporting, This new platform will allow us to provide a more streamlined and efficient remote support experience.

Check out some of the new features below:

Security

Of course one of the most important aspects is security. Our new platform has a myriad of security features and functionalities. Such as escorted access, per application access, session recordings, audit trails and remote access without opening any ports!

File Transfer

Transfer files between remote computers, tablets or smartphones during remote support sessions. We can send files directly to you instead of having you to find and download them.

Mobile Devices

Multiple platform mobile device remote support, including Android and iOS smartphones and tablets. We can see what you see, instead of having to explain everything.

Live chat

A built in chat client let’s you communicate with us while in a support session.

Annotations

Annotations let us virtually mark up and highlight your screen.

Support Button

A simple shortcut can be placed on your computer or mobile device that will open a support session at a click of the “button”.

We are opening our second datacentre!

By | Datacentre, News | No Comments

It’s official, we are expanding with a second datacentre (dubbed, YVR2) to open early next year! The facility will be located in Coquitlam, BC, a great DR location from our current facility. This facility is a little smaller than our current datacentre in Burnaby but we will be offering a wide range of services from it, including:

  • 1U, 2U, 1/8 rack, 1/4 rack, 1/2 rack and full private rack colocation
  • bare metal dedicated servers
  • our full line up of cloud solutions
  • meeting room, A/V conferencing, work space and kitchen amenities

The best part is we will have our own dedicated fibre connection between both sites, you can expect sub 1ms latency between the sites…imagine the possibilities!

As a special promotion, any 1/8 rack or larger colocation plans can split their space across either facility! For example on a 1/8 rack plan, which is 6U’s:

  • 2x 2U servers in YVR1, Burnaby
  • 2x 1U servers in YVR2, Coquitlam

Wait! There’s more, you have the option to get a dedicated private layer 2 VLAN connecting equipment at both sites together. This means communication between both sites won’t have to go over the public internet.

Burnaby HQ Address Change

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We are finally making the final transition for our Canadian HQ to move offices to what was once our branch office and NOC. Our previous HQ was just a couple blocks away from our new location and we didn’t see the need to keep both. So effective immediately we will be closing down our old office at 4720 Kingsway. Our new HQ and NOC will be at 4501 Kingsway. For any snail mail correspondence or if you are coming to visit, please come by our new HQ. We will be keeping our old office open for a couple more months while we notify everyone of our change of address.

PS. don’t worry, we have coffee at our new office too. Come on by,  grab a cup and say hello!

Blog is back!

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After way too long, we have brought back our blog! We will try and continually post updates on what’s new that we are working on and much more. Stay tuned for more updates!

On a related note, our site is still under construction.  We are adding new content everyday and posting existing content we haven’t had a chance to put up yet.