Monthly Archives

July 2016

Announcing a new remote support tool

By | News | No Comments

Over the next few days we will be launching a brand new remote support tool. This new platform is powered by Bomgar, the #1 in Enterprise Remote Support in the industry.

We believe in using the best no matter what size organization we are supporting, This new platform will allow us to provide a more streamlined and efficient remote support experience.

Check out some of the new features below:

Security

Of course one of the most important aspects is security. Our new platform has a myriad of security features and functionalities. Such as escorted access, per application access, session recordings, audit trails and remote access without opening any ports!

File Transfer

Transfer files between remote computers, tablets or smartphones during remote support sessions. We can send files directly to you instead of having you to find and download them.

Mobile Devices

Multiple platform mobile device remote support, including Android and iOS smartphones and tablets. We can see what you see, instead of having to explain everything.

Live chat

A built in chat client let’s you communicate with us while in a support session.

Annotations

Annotations let us virtually mark up and highlight your screen.

Support Button

A simple shortcut can be placed on your computer or mobile device that will open a support session at a click of the “button”.

We are opening our second datacentre!

By | Datacentre, News | No Comments

It’s official, we are expanding with a second datacentre (dubbed, YVR2) to open early next year! The facility will be located in Coquitlam, BC, a great DR location from our current facility. This facility is a little smaller than our current datacentre in Burnaby but we will be offering a wide range of services from it, including:

  • 1U, 2U, 1/8 rack, 1/4 rack, 1/2 rack and full private rack colocation
  • bare metal dedicated servers
  • our full line up of cloud solutions
  • meeting room, A/V conferencing, work space and kitchen amenities

The best part is we will have our own dedicated fibre connection between both sites, you can expect sub 1ms latency between the sites…imagine the possibilities!

As a special promotion, any 1/8 rack or larger colocation plans can split their space across either facility! For example on a 1/8 rack plan, which is 6U’s:

  • 2x 2U servers in YVR1, Burnaby
  • 2x 1U servers in YVR2, Coquitlam

Wait! There’s more, you have the option to get a dedicated private layer 2 VLAN connecting equipment at both sites together. This means communication between both sites won’t have to go over the public internet.